Shipping
& Refund Policy

📦 Shipping & Replacement Policy​​

Firefly Wellbeing

Effective Date: 27 June 2025

At Firefly Wellbeing, each product is made and packed with care. Here’s everything you need to know about how your order reaches you and what to expect.

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🚚 Shipping Details

• All orders are personally dispatched via trusted delivery partners like Delhivery or India Speed Post.

• Standard delivery time: 7 working days (± 2 days) depending on your location.

• Express shipping: Available upon request and delivers within 5 working days.

If you need your order sooner, drop us a message on WhatsApp at 7904691819 — we'll do our best to accommodate your request.

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For customers in Chennai:
We also offer quick, same-day delivery through Porter or Dunzo. Charges will apply as per service rates.

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💸 Refund & Replacement Policy

We do not offer refunds on any orders.

As our products are made by hand and with love, we take utmost care in quality checking every piece before dispatch.

In the unlikely event of a damaged or defective product:

• We’re happy to replace it for you.

• Please contact us within 24 hours of receiving the order with photos of the damage via WhatsApp at 7904691819.

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💛 A Note from Us

Our products are created with love, care, and intention — and we truly hope you adore them as much as we do.

For any questions or special requests, feel free to reach out to us directly.

📱 WhatsApp: 7904691819

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