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Privacy Policy

Firefly Wellbeing

Effective Date: 27 June 2025

At Firefly Wellbeing, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard any information you share with us through this website or during your counselling relationship.

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Information We Collect

When you fill out a form or book a session through our website,

we may collect:

  • Name

  • Contact number

  • Email address

  • Preferred language

  • Information about your concerns or reason for seeking counselling

  • Preferred day/time for sessions

During counselling sessions, personal and sensitive information shared verbally or through intake forms is also protected under this policy.

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How We Use Your Information

We use your information to:

  • Contact you for session bookings and confirmations

  • Maintain client records securely

  • Provide tailored counselling services

  • Share relevant session-related resources (with your consent)

We will never share, sell, or disclose your personal information to third parties for marketing or promotional purposes.

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Client-Counsellor Confidentiality

All information shared during counselling sessions is kept strictly confidential. Your privacy is our highest priority.

Exceptions to confidentiality apply only in cases where:

  • There is risk of serious harm to you or others

  • There is disclosure of abuse involving a minor, elderly person, or dependent adult

  • Legal obligations require information to be shared

In such situations, we will discuss this with you wherever possible before any disclosure is made.

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Data Security

All client information is securely stored and accessed only by authorised personnel at Firefly Wellbeing. We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

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Consent

By using our website and services, you agree to the collection and use of your information as outlined in this policy.

If at any point you wish to withdraw your consent or request deletion of your data, you may contact us at:

📧 fireflywellbeing@gmail.com

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Policy Updates

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised effective date.

Thank you for trusting Firefly Wellbeing with your story.

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